Shipping & Cancellation Policy

At Ambert, we are committed to providing our customers with a seamless shopping experience, from browsing our curated collection of home decor and accessories items to receiving your purchases at your doorstep. To ensure transparency and clarity, we have outlined our Shipping & Cancellation Policy below.

Shipping Policy:

Order Processing Time:

Once you place an order on Ambert, our team works diligently to process and fulfill your order promptly. Orders are typically processed within 3-5 business days, excluding weekends and holidays. Please note that during peak seasons or promotional periods, order processing times may be slightly extended.

Shipping Methods and Timeframes:

We offer various shipping methods to accommodate your needs and preferences. The estimated delivery timeframes and shipping costs will be calculated and displayed at checkout based on your shipping address and selected shipping method. Our standard shipping options include:

Standard Shipping: Delivery within 7-10 business days.

Expedited Shipping: Delivery within 3-5 business days.

Priority Shipping: Delivery within 1-2 business days.

Shipping Restrictions:

Ambert currently ships within India. We regret to inform you that we do not offer international shipping at this time. Additionally, please note that certain oversized or heavy items may be subject to shipping restrictions or additional shipping charges.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use this tracking number to monitor the status of your shipment and estimated delivery date through our shipping carrier's website.

Shipping Address Accuracy:

To ensure timely and accurate delivery, please double-check and verify the shipping address provided during checkout. Ambert will not be responsible for any delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Shipping Delays:

While we strive to deliver your orders within the estimated timeframes, please understand that unforeseen circumstances such as weather delays, natural disasters, or carrier issues may occasionally cause delays in transit. We appreciate your patience and understanding in such situations.

Cancellation Policy:

Cancellation Requests:

If you wish to cancel your order for any reason, please contact our Customer Support team as soon as possible. You may submit a cancellation request by emailing us at radiantinternational.ks@gmail.com or by calling us at +91 7011346574. Please include your order number and reason for cancellation in your request.

Cancellation Eligibility:

Orders are eligible for cancellation only if they have not been processed or shipped. Once an order has been processed for shipment, it cannot be canceled. If your order has already been shipped, you may return the item(s) following our Returns & Refunds Policy outlined on our website.

Refund for Canceled Orders:

If your cancellation request is approved and your order has not been processed or shipped, we will initiate a refund to your original payment method within 3-5 business days. Please note that it may take additional time for the refunded amount to reflect in your account depending on your bank or financial institution's processing times.

Cancellation of Out-of-Stock Items:

In rare cases where an item becomes unavailable or out of stock after you have placed your order, we reserve the right to cancel the item from your order and issue a refund for the canceled item's purchase price. We will notify you promptly of any such cancellations and refunds.

Cancellation Fees:

Ambert does not charge any cancellation fees for canceled orders that meet the eligibility criteria outlined in this policy. However, please note that any payment gateway charges or transaction fees incurred during the cancellation process may be deducted from your refunded amount.

Contact Us:

If you have any questions or concerns regarding our Shipping & Cancellation Policy, please don't hesitate to reach out to us. You can contact our Customer Support team via email at radiantinternational.ks@gmail.com or by phone at +91 7011346574. We are here to assist you and ensure your shopping experience with Ambert is enjoyable and hassle-free.