Return Policy

Refund & Return Policy

Welcome to Ambert, your destination for exquisite home decor and accessories. We are committed to providing you with products of the highest quality and ensuring your utmost satisfaction with every purchase. In the event that you need to return or request a refund for your order, we have outlined our Refund & Return Policy below for your convenience.

Return Eligibility

To be eligible for a return, your item must be unused, undamaged, and in its original packaging. It must also be accompanied by the original receipt or proof of purchase. Please note that certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged upon arrival.

Initiating a Return

To initiate a return, please contact our customer service team at radiantinternational.ks@gmail.com or call us at 7011346574. Our friendly representatives will guide you through the return process and provide you with a return authorization number (RAN) and instructions on how to proceed.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method to ensure that your return reaches us safely. Please include your return authorization number (RAN) with your shipment to expedite the processing of your return.

Refund Process

Once we receive your returned item, our quality control team will inspect it to ensure that it meets our return eligibility criteria. Upon approval, we will process your refund within 7-10 business days to the original method of payment used for the purchase. Please note that it may take additional time for the refund to reflect in your account depending on your bank or credit card provider.

Damaged or Defective Items

In the unlikely event that your item arrives damaged or defective, please contact us immediately upon receipt. We will work quickly to resolve the issue and provide you with a replacement or refund, depending on your preference. Please provide photographic evidence of the damage or defect to expedite the resolution process.

Exchange Policy

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item. This ensures a faster and more efficient process for both parties.

Non-Returnable Items

Certain items are non-returnable and non-refundable unless they are defective or damaged upon arrival. These include personalized or customized products, as well as items marked as final sale or clearance. Please review the product description carefully before making your purchase.

Contact Us

If you have any questions or concerns regarding our Refund & Return Policy, please don't hesitate to contact us at radiantinternational.ks@gmail.com or call us at +91 7011346574. Our dedicated customer service team is here to assist you and ensure that your shopping experience with Ambert is nothing short of exceptional.

Thank you for choosing Ambert for your home decor and accessories needs. We appreciate your business and look forward to serving you again in the future.